Terms of Service

By accessing and using EthicalGrow (the "Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Platform.

EthicalGrow is an online marketplace that connects buyers with local nurseries and plant sellers across India.

2.1 Account Registration

To use certain features of our Platform, you must register for an account. You agree to provide accurate and complete information during registration.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account.

2.3 Account Types

3.1 Product Listings

Vendors are responsible for the accuracy of their product listings, including images, descriptions, prices, and stock availability.

3.2 Pricing

All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

3.3 Order Placement

When you place an order, you agree to purchase the products at the listed price. We reserve the right to cancel orders due to stock unavailability or pricing errors.

3.4 Order Status

4.1 Payment Methods

4.2 Payment Security

All transactions are secured using industry-standard SSL encryption. We do not store your payment card details on our servers.

4.3 Transaction Confirmation

Upon successful payment, you will receive an order confirmation via email. Please review the details and contact us immediately if there are any discrepancies.

5.1 Delivery Timeframe

We aim to deliver your orders within 3-7 business days, depending on your location and product availability.

5.2 Shipping Charges

Shipping charges are calculated based on order weight, dimensions, and delivery location. These will be displayed at checkout.

5.3 Damaged or Incorrect Items

If you receive damaged or incorrect items, please contact us within 48 hours of delivery with photos and your order details.

Please refer to our Refund Policy → for detailed information on returns and refunds.

7.1 User Reviews

Buyers can leave reviews and ratings for products and vendors. Reviews should be honest and based on your actual experience.

7.2 Review Guidelines

• ✅ Reviews should be relevant to the product or service.
• ✅ No abusive, offensive, or misleading content.
• ✅ No promotional content or links.

We reserve the right to remove reviews that violate these guidelines.

All content on the Platform, including text, images, logos, and designs, is the property of EthicalGrow or its licensors. You may not reproduce, distribute, or create derivative works without our prior written consent.

Your privacy is important to us. Please review our Privacy Policy → to understand how we collect, use, and protect your personal information.

To the maximum extent permitted by law, EthicalGrow is not liable for any indirect, incidental, or consequential damages arising from your use of the Platform.

Our total liability to you for any claim shall not exceed the amount you paid for the relevant product or service.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Moradabad, Uttar Pradesh.

We reserve the right to update these Terms of Service at any time. We will notify you of significant changes by posting the new terms on this page and updating the "Last updated" date.

Your continued use of the Platform after the changes constitutes your acceptance of the new terms.

If you have any questions about these Terms, please contact us: